ORPHANED SOLAR SYSTEM SUPPORT
If your Arizona solar installer closed, we can help with the system they left behind. If you need repair, inverter service, troubleshooting, or help getting your system producing again, Watt Masters can help.
Choose the issue that best matches what youre experiencing, or scroll down to leam more.
Production suddenly dropped or stopped?
Fault Code, warning light or inverter offline?
Can't see your system or production anymore?
Need panels removed and reinstalled?
Not sure what coverage remains?
Your installer closed, and you're not sure who to call.
You invested thousands of dollars in solar expecting it to work for decades.
Then the company that installed it disappeared.
Now your inverter is showing an error, production has dropped, monitoring isn’t working, your roof needs repairs, or you simply want someone to inspect the system. You call the installer and get a disconnected number, unanswered voicemail, or discover the company has gone bankrupt.
What happens to your solar system when the installer goes out of business?
The good news is that your solar equipment doesn’t automatically become useless because the company that installed it closed. Many systems can continue operating for years. Equipment manufacturer warranties may also remain available, depending on the manufacturer and warranty terms.
What you’ve lost is the original company you expected to call when something goes wrong.
That’s where an independent solar service contractor can help.
Watt Masters troubleshoots, repairs, and services existing solar systems throughout our Arizona service area, including systems installed by companies that are no longer in business.
We’ve served Arizona since 1999 as an experienced electrical contractor with deep solar expertise.
You already bought solar. Our first goal isn’t to sell it to you again. It’s to find out what’s wrong with the system you own.
Watt Masters can service and troubleshoot existing solar systems when your installer has gone out of business. As several local and national solar companies close, file for bankruptcy, or cease operations, former customers who need repairs can hire an independent, qualified solar and electrical contractor to diagnose and service their existing equipment.
Serving Arizona for more than 25 years.
Solar troubleshooting beyond the panels
We work on solar installed by other companies
Arizona homeowners have watched a number of local and national solar companies close, file bankruptcy, cease operations, or otherwise leave customers looking for a new source of service.
We’ve created specific resources for several companies whose former customers may now need solar repair or technical support.
Titan Solar Power
Titan Solar Power was headquartered in the Phoenix area and became one of the country’s largest residential solar installers before shutting down and filing Chapter 7 bankruptcy in 2024.
If Titan installed your system and you’re dealing with an inverter problem, lost production, monitoring issues, unfinished work, or other service needs:
SunPower
SunPower was one of the best-known names in residential solar. The company filed for Chapter 11 bankruptcy protection in 2024, followed by the sale of portions of its business and changes affecting customers, warranties, monitoring, leases, and service relationships.If you have a SunPower system and aren’t sure who services it now:
[SunPower Solar Repair & Service in Arizona →]
Solcius
Solcius installed residential solar systems in Phoenix and throughout Arizona before its operations ended.
Former Solcius customers may now be looking for help with inverter problems, system production, monitoring, electrical repairs, warranties, or general solar service.
[Solcius Solar Repair & Service in Arizona →]
Zenernet
Zenernet was a Phoenix-based solar company that ceased operations in 2022.
Some customers were left looking for help with existing systems, project completion, service, monitoring, and warranty questions.
[Zenernet Solar Repair & Service in Arizona →]
Erus Energy
Erus Energy was headquartered in Phoenix and installed residential solar systems throughout Arizona before ceasing operations and entering Chapter 7 bankruptcy in 2023.
If you have an Erus system that stopped producing, has an inverter fault, lost monitoring, or needs service:
[Erus Energy Solar Repair & Service in Arizona →]
Arizona Solar Concepts
Arizona Solar Concepts was a longtime Tempe solar installer that served homeowners throughout the Phoenix metropolitan area before going out of business.
The company installed systems from several manufacturers, including SunPower equipment, which can create additional questions for homeowners trying to determine who can service an older system.
[Arizona Solar Concepts Repair & Service →]
Don’t See Your Solar Company?
The original installer doesn’t have to be on this list.
If the company that installed your solar panels closed, stopped servicing Arizona, no longer answers its phone, or simply won’t work on your system, contact Watt Masters.
We can evaluate whether we’re able to service the system based on the equipment installed and the problem you’re experiencing.
[Ask About Your Solar System]
When the original installer disappears, monitoring can become especially important because nobody may be watching system performance on your behalf.
One important distinction:
Monitoring being offline doesn’t necessarily mean solar production is offline.
The system could still be producing while communications have failed.
The opposite can happen too. Your app may be the first place you notice an inverter, electrical, or equipment problem.
If you’re unsure, have the actual system tested.
A single failed component can sometimes make a large solar system appear completely dead.
That’s why replacing the entire system shouldn’t be the first assumption.
Find the failure first. Then decide what actually needs to be repaired or replaced.
This deserves its own section because it’s exactly where Watt Masters should be different.
You already made a substantial investment.
If the installer went bankrupt and your inverter failed five years later, the solution isn’t automatically another complete solar installation.
Your existing:
Maybe you need a major repair.
Maybe you don’t.The only responsible way to know is to troubleshoot the system.
At Watt Masters, solar repair starts with electrical diagnosis, not a sales pitch for another rooftop full of panels.
This is where homeowners often get confused because a solar system can have multiple warranties from different companies.
They don’t necessarily disappear together.
Your original solar installer may have provided coverage for workmanship such as:
If that installer permanently closes, obtaining service under its workmanship warranty can become difficult or impossible unless another entity specifically assumes those obligations.
A new contractor does not automatically inherit the old contractor’s warranty.
Your solar panels may have a separate manufacturer’s product or performance warranty.
That warranty comes from the equipment manufacturer, not necessarily the company that installed the system.
Depending on the manufacturer, product, warranty terms, ownership, documentation, and reason for failure, coverage may still be available.
Your inverter, microinverters, or power optimizers may also have separate manufacturer coverage.
Again, the first step is identifying what actually failed.
There’s little value in chasing a panel warranty if the real problem is an inverter, breaker, communication device, or damaged conductor.
If your system includes battery storage, the battery manufacturer may have its own separate warranty and service process.
The practical lesson: don’t throw away your paperwork simply because your installer closed.
Your contract, serial numbers, equipment specifications, warranty documents, and commissioning records may become more valuable than ever.
If monitoring shows little or no production, we'll determine where the failure is occurring rather than automatically recommending a new system.
We can troubleshoot inverter errors, electrical faults, wiring, disconnects, breakers, and related equipment
Sometimes the array is producing but the homeowner can no longer see it. Other times lost monitoring is the first clue that something has failed. We can investigate communication and monitoring problems as part of the system diagnosis.
Depending on the equipment, a problem with a string, optimizer, microinverter, connection, or module can affect only part of the system.
Loose or damaged connections, failed breakers, damaged conduit, grounding issues, disconnect problems, and other electrical faults require an electrician who understands photovoltaic systems.
If you need a new roof, the solar array may need to be safely removed and reinstalled. Watt Masters can coordinate solar panel removal and reinstallation with your roofing project.
Bought a home with an orphaned solar system? Not sure if it's working correctly? An inspection and production review can give you a much clearer picture of what you actually own
Monitoring and solar production aren’t the same thing.
Your system can potentially produce electricity while the app shows nothing because of a communications problem.
Monitoring issues can involve:
On the other hand, monitoring going offline can also accompany a genuine equipment failure.
The goal is to determine whether you’ve lost visibility, production, or both.
There’s a difference between selling solar and understanding solar.
Watt Masters has served Arizona since 1999 as an experienced electrical contractor.
That’s important because many solar failures ultimately become electrical troubleshooting problems.
Our team understands:
We also work on existing systems we didn’t originally install.
That’s particularly important for homeowners whose original solar company is gone.
We’re not here to pretend another company’s warranty became ours. We’re here to help you understand what’s happening with your system and determine the practical path forward.
Tell us who installed it, if you know, and what’s happening now.
If you have an inverter error code, monitoring screenshot, original paperwork, or equipment information, have it ready. If you don’t, we can start with what you know.
If you don’t know what equipment Titan installed, that’s okay.
That’s part of what we can help determine.
Your solar system doesn’t automatically stop working because the installer closes. However, installer-provided service and workmanship warranty support may no longer be available. Manufacturer warranties on individual equipment may still apply according to their terms. An independent solar service contractor can evaluate and repair many existing systems.
You can hire another qualified solar or electrical contractor that services existing systems. The new contractor doesn’t need to be the company that originally installed your customer-owned solar system.
It depends on which warranty you’re referring to. Installer workmanship warranties and manufacturer equipment warranties are separate. Manufacturer coverage for panels, inverters, batteries, or other components may remain available subject to the manufacturer’s warranty terms.
An orphaned solar system is an industry term for an existing solar installation whose original installer is no longer available to provide service or support. The equipment may continue working normally, but the homeowner needs another contractor for future repairs and maintenance.
Yes, in many cases. A qualified contractor can inspect, troubleshoot, maintain, and repair a customer-owned solar system installed by another company. Leased or PPA systems may require authorization from the equipment owner or servicer before work is performed.
Have the system properly diagnosed before replacing equipment. An inverter error can originate from the inverter itself or from wiring, breakers, disconnects, power electronics, communications, or other components. If the inverter has failed, check whether applicable manufacturer warranty coverage remains.
Yes. Watt Masters provides solar panel removal and reinstallation for roofing projects within our Arizona service area, including systems originally installed by other companies.
Watt Masters is an independent electrical and solar contractor. Watt Masters is not affiliated with, endorsed by, or a successor to the solar companies referenced on this page. Company names are used to identify existing solar systems for which independent repair or service may be requested.
Don’t assume so. Solar financing is often provided by a separate lender, and the installer’s closure generally doesn’t automatically cancel a separate financing agreement. Review your contract and contact your lender regarding your specific situation.
Determine exactly what work was completed, whether permits and inspections were finalized, whether utility interconnection was completed, and whether permission to operate was issued. An unfinished system should be evaluated before anyone attempts to energize or modify it.
Not necessarily. Monitoring can fail because of communication or connectivity problems while the solar system continues producing electricity. It can also indicate a genuine equipment failure. Testing can determine whether you’ve lost monitoring, production, or both.
Possibly. Equipment manufacturer warranties are separate from an installer’s workmanship warranty. Eligibility depends on the manufacturer, product, warranty terms, installation date, ownership, documentation, cause of failure, and other conditions.
Yes. Watt Masters troubleshoots and services existing solar systems in our Arizona service area, including systems installed by other contractors.
Watt Masters can evaluate systems based on their equipment and service needs rather than simply the original installer. We’ve also created dedicated resources for former customers of Titan Solar Power, SunPower, Solcius, Zenernet, Erus Energy, and Arizona Solar Concepts.
Not solely because the installer closed. Have the existing system evaluated first. The panels, racking, wiring, inverter, and other equipment should be assessed individually so you can determine whether repair, component replacement, or a larger system change makes sense.
